Request Marketplace Privacy Policy

1. Introduction

Request Marketplace ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("Request" or "the App").

2. Information We Collect

2.1 Personal Information

• Account Information: Email address, phone number, display name
• Profile Information: Profile pictures, business information, verification documents
• Location Data: Your location to connect you with nearby service providers
• Communication Data: Messages, requests, and responses within the app

2.2 Technical Information

• Device information and identifiers
• App usage data and analytics
• Log files and error reports

3. Camera Permission Usage

Our app requests camera access for the following purposes:

• Profile Pictures: Take photos for user and business profile images
• Business Verification: Capture photos of business registration documents, licenses, and certificates
• Product Images: Upload photos of products and services for business listings
• Document Upload: Take pictures of required verification documents

Important: Camera access is optional. You can choose to upload images from your device's gallery instead. All photos taken are processed locally on your device and only uploaded when you explicitly choose to do so.

4. Location Permission Usage

We request location access to:

• Connect you with nearby service providers
• Show relevant local businesses and services
• Improve search results based on your area
• Provide location-based recommendations

Location sharing is optional and can be disabled in your device settings.

5. How We Use Your Information

• Provide and maintain our marketplace services
• Connect service seekers with service providers
• Process business verification and build trust
• Send notifications about requests and responses
• Improve app functionality and user experience
• Ensure platform security and prevent fraud
• Comply with legal obligations

6. Information Sharing

We do not sell your personal information. We may share information only in these circumstances:

• Service Providers: AWS and other trusted third-party services that help operate our platform
• Business Users: When you submit a request, relevant business information is shared with potential service providers
• Legal Requirements: When required by law or to protect our rights and users' safety
• Business Transfers: In case of merger, acquisition, or asset sale

7. Data Security

We implement appropriate security measures to protect your information:

• Data encryption in transit and at rest
• Secure AWS cloud infrastructure
• Regular security audits and updates
• Access controls and authentication measures

8. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account and associated data at any time.

9. Your Rights

You have the right to:

• Access and review your personal information
• Update or correct your account information
• Delete your account and associated data
• Opt-out of promotional communications
• Disable location and camera permissions
• Request a copy of your data

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and stored on servers located outside your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last Updated" date. Your continued use of the app after such changes constitutes acceptance of the updated policy.

13. Third-Party Services

Our app integrates with third-party services including:

• Google Services: For authentication and maps functionality
• AWS Services: For data storage and processing
• Firebase: For authentication and analytics

These services have their own privacy policies, which we encourage you to review.